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Privacy Policy

Last updated: August 2026

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Kawamura Suikoen Co., Ltd. (“SUIKOEN”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or otherwise communicate with us.

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1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name;

  • company or organisation name;

  • email address;

  • website URL;

  • country or region;

  • details of your enquiry or project; and

any other information you choose to provide.

We may also collect certain technical information automatically when you use our website, such as your IP address, browser type, device information and information about how you interact with the website.

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2. How We Use Your Information

We may use your personal information to:

  • respond to enquiries and communicate with you;

  • understand your business requirements;

  • provide information about our products and services;

  • prepare proposals, quotations or other business communications;

  • improve our website, services and customer experience;

  • maintain the security and proper operation of our website; and

  • comply with applicable legal and regulatory obligations.

We do not use your personal information for purposes that are incompatible with those described above.

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3. Legal Basis for Processing

Where the General Data Protection Regulation (“GDPR”) or similar data protection laws apply, we process personal information on one or more of the following legal bases:

  • Steps prior to entering into a contract or performance of a contract, where you contact us regarding products, services or a potential business relationship;

  • Our legitimate interests, including responding to business enquiries, managing business relationships, improving our services and protecting our website and business; and

  • Your consent, where consent is required, for example for certain cookies or similar technologies.

Where processing is based on your consent, you may withdraw that consent at any time.

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4. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information with trusted service providers that help us operate our website and conduct our business, such as website hosting, analytics, communications and technology providers.

These service providers may process personal information only as necessary to provide their services to us and in accordance with applicable data protection requirements.

We may also disclose personal information where required by law, regulation or legal process, or where reasonably necessary to protect our rights or the rights of others.

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5. Cookies and Similar Technologies

Our website uses cookies and similar technologies for essential website functions and, with your consent where required, for purposes such as analytics and improving website performance.

We use a cookie consent management tool that allows you to accept, reject or manage non-essential cookies. You can change your cookie preferences at any time through the cookie settings available on our website.

For further information about the cookies used on this website, please refer to the information provided through our cookie consent tool.

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6. International Data Transfers

SUIKOEN is based in Japan and serves customers and business partners internationally.

Your personal information may therefore be processed or stored outside the country in which you are located, including in Japan and in countries where our service providers operate.

Where applicable data protection law requires safeguards for international transfers, we and our service providers take appropriate measures to protect personal information in accordance with those requirements.

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7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business relationships and records, and complying with legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

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8. Your Privacy Rights

Depending on where you live and applicable law, you may have rights in relation to your personal information, including the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing;

  • object to certain processing;

  • request portability of your personal information where applicable; and

  • withdraw consent at any time where processing is based on consent.

You may exercise these rights by contacting us using the details below.

If the GDPR applies to you, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country.

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9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

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10. Automated Decision-Making

We do not use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or applicable laws.

Any changes will be published on this page with an updated revision date.

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12. Contact Us

For questions about this Privacy Policy or requests regarding your personal information, please contact:

Kawamura Suikoen Co., Ltd.
SUIKOEN
Shizuoka, Japan
Email: info@suikoen.com
 

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